Troubleshooting

Here we provide help for some of the problems that DVC user might stumble upon.

Failed to pull data from the cloud

Users may encounter errors when running dvc pull and dvc fetch, like WARNING: Cache 'xxxx' not found. or ERROR: failed to pull data from the cloud. The most common cause is changes pushed to Git without the corresponding data being uploaded to the DVC remote. Make sure to dvc push from the original project, and try again.

Too many open files error

A known problem some users run into with the dvc pull, dvc fetch and dvc push commands is [Errno 24] Too many open files (most common for S3 remotes on macOS). The more --jobs specified, the more file descriptors need to be open on the host file system for each download thread, and the limit may be reached, causing this error.

To solve this, it's often possible to increase the open file descriptors limit, with ulimit on UNIX-like system (for example ulimit -n 1024), or increasing Handles limit on Windows. Otherwise, try using a lower JOBS value.

Unable to find credentials

Make sure that you have your AWS credentials setup either through usual AWS configuration or by setting access_key_id and secret_access_key with dvc remote modify.

Unable to connect

Make sure you are online and able to access your AWS S3 endpoint, or endpointurl if explicitly set with dvc remote modify.

Bucket does not exist

Make sure your bucket exists in the correct region and/or endpointurl (see dvc remote modify).

Unable to detect cache type

Unable to detect supported link types, as the cache directory doesn't exist. It is usually created automatically by DVC commands that need it, but you can create it manually (e.g. mkdir .dvc/cache) to enable this check.

Unable to acquire lock

You may encounter an error message saying Unable to acquire lock if you have another DVC process running in the project. If that is not the case, it usually means that DVC was terminated abruptly and manually removing the lock file in .dvc/tmp/lock should resolve the issue.

If the issue still persists then it may be the case that you are running DVC on some network filesystem like NFS, Lustre, etc. If so, the solution is to enable core.hardlink_lock which can be done by running following command:

$ dvc config core.hardlink_lock true

Cannot add files in symlinked directory

DVC only supports symlinked files as valid targets for dvc add. If the target path is a directory symlink, or if the target path contains any intermediate directory symlinks, dvc add will fail.

No possible cache types

You may encounter this error if DVC cannot find a valid file link type to use when linking data files from cache into your workspace. To resolve the issue, you may need to reconfigure DVC to use alternative link types which are supported on your machine.

After reconfiguring cache types, you can re-link data files in your workspace using:

$ dvc checkout --relink

DVC cannot authenticate to Git remote

Some commands require authenticating to a Git remote (for example, experiment sharing). You may need write (dvc exp push) or read (dvc exp list, dvc exp pull) permissions.

Using SSH to authenticate is recommended. If you use HTTP, you can configure a Git credential helper (like Git Credential Manager) to authenticate to private HTTP Git remotes.

Commands like dvc import will clone a different Git repo than the one in which you are working. In order for these commands to read from a credential helper, it must be configured using git config --global or git config --system.

ssh-add --apple-load-keychain ~/.ssh/ed255

Could not open pickled 'index/md5/links' cache

You may encounter this error when using DVC on different Python versions with the same DVC project directory, for example having created the project on Python 3.8. in one environment and later attempting to update it from a Python 3.7 env. This is due to temporary internal directories that can be incompatible with older Python versions once created.

In these rare situations, it is safe to remove the corresponding tmp directory and retry the DVC command. Specifically, one of:

• .dvc/tmp/index
• .dvc/tmp/md5s
• .dvc/tmp/links

DVC Experiments may fail in Git shallow clones

In dvc<=2.45.1, dvc exp` commands use internal Git operations which may not work properly in shallow clones. Upgrade to a newer version of DVC to resolve these errors.